PRIVACY POLICY

We want you to feel reassured that you are safe when shopping at Pangaea Home. This website complies to all UK national laws and requirements for user privacy. we don’t share any of your private data with anyone else.

This policy, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully, as it clearly explains exactly what is happening whilst you visit our site, and will help you understand our views and practices regarding your personal data and how we will treat it. 

you are accepting and consenting to the practices described in this policy by accessing our website.

Collecting information

We collect information when you:

- register on our site

- log in or out of your account

- make a purchase

- Subscribe to our mailing list

- enter a contest

- Fill in forms on or our website

- participate in surveys

- contact us via phone, email, or Social Media  

The information collected includes your:

 

- name

- e-mail address

- telephone number

- Address

- payment details

- Feedback & Product Reviews 

In addition, we automatically receive and store some information from your computer and browser such as your IP address, software and hardware, and the pages you request. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Use of collected information

 

The information we collect from you may be used to:

-  process orders you request through the website

- improve our website, customer services and internal processes, enabling us to ensure that our content is presented in the most effective manner for you and for your computer

- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; customising your experience to meet your individual needs

-  Contact you to Administer a contest, promotion, or survey
-  notify you about changes to our service

How will we communicate with you?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, phone, text messages, social media, and postal mail.

Confidentiality of collected information


We are the only owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or provided to another company for any reason, without your consent, beyond what is necessary to respond to a request and / or transaction, such as to Post an order.
 

Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as these parties agree to keep this information confidential.

We believe that it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, alleged fraud, situations involving potential threats to the physical security of any person, violations of our terms and conditions, or when the law compels us to do so.

Non-personal information, on the other hand, may be provided to other parties for marketing, advertising, or other uses.
 

Protection of collected information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Only employees and/or third party suppliers who need to do specific work (for example, billing, customer service, storage and distribution), have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

Use of cookies

We use cookies to help improve the access to our site and identify regular visitors. In addition, the cookies improve the user experience by tracking and targeting their interests. However, the use of cookies is in no way linked to personally identifiable information on our site.

A Cookie is a piece of information, which asks for permission to be stored on your computer hard drive. It then records how you navigate your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and cookies do not harm your computer system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you want to check or amend what types of cookies you accept, this can usually be altered within your browser settings i.e. Chrome, Firefox, Safari, Brave. You can block cookies at any time by amending the settings on your browser that allows you to refuse the setting of all or some cookies. Please note if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of a website site or pop-ups.

 

By using our website, you are consenting to our use of cookies as described above.

This website uses cookies to better the users experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Access to your data

You have the right to access your personal data. You can contact us to verify the information we have, request a modification or suppression. 

 

Unsubscribe

We use the email address you provide to send you information and updates about your order, company news on an occasional basis, information on related products, and other similar information. If at any time you wish to unsubscribe and no longer receive emails from us, please follow the instructions provided at the bottom of each email.

Privacy Policy Updates 


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Consent

By using our site, you consent to our Privacy Policy.

Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Info@pangaeahome.co.uk